CASE STUDY: Large National Health Plan Used Targeted Member Outreach to Close 48% of Its Diabetes Gaps In Care

Delivering Results That Matter

One of the nation’s largest health plans sought to increase health outcomes and close known diabetes gaps in care for over 190,000 targeted members.  

Welltok’s engagement team partnered with the plan to create a multi-channel outreach campaign designed to provide a segmented communications strategy. Since leveraging engagement services, they have seen significant results including: 

48

of all gaps in care had been closed 

86

provided intent to complete health actions