Delivering Results That Matter
A national health plan wanted to target and retain members of their individual plans that were slated for renewal. Along with renewing membership, the plan also wanted to communicate information regarding a rate increase, which would negatively impact members.
To help create and deliver a more compelling message, the health plan partnered with Welltok's engagement team. Since the implementation of engagement services, they have seen significant results, including:
of the targeted population was reached
decrease in terminations