CASE STUDY: Connecting High-Risk Employees with Back Pain Telehealth Coaching

Delivering Results That Matter

A large employer wanted to lower musculoskeletal costs, its highest claims category, among its 19,000 benefits-covered employees and spouses.

The employer leveraged Welltok's consumer data sets and predictive models to identify a target group of individuals who were both in need for back/neck services and who would be receptive and likely to complete Telespine programs. After implementing Welltok's data-drive approach, they have seen significant results like:


of population identified as high-risk


higher engagement than among self-identified individuals



joined deemed red-flag cases