Delivering Results That Matter
A national health plan sought to increase completion of its annual health risk assessment (HRA). Using traditional methods, like a single welcome letter, wasn't resonating with members to drive the level of engagement - or number of completed HRAs - they desired.
The health plan partnered with Welltok's engagement team to target and conduct outreach to their members. Since leveraging Welltok's engagement services, they have seen significant results, including:
HRA completion rate across targeted population
increase in total HRA completions with addition of automated voice
increase in HRA completions due to multi-channel, multi-cycle outreach among proactive members