CASE STUDY: Physician Liaison Team Reverses Cardiothoracic Leakage

Delivering Results That Matter

Particularly in the area of Cardiothoracic, a hospital system was experiencing leakage out of their Cardiology program. One of their competitors was aggressively targeting their heart surgery patients and in the last quarter did six surgeries from their primary zip code.

The hospital's physician liasion team needed to find out where the referral leakage was coming from in order to slow the rapid pace of workload going to the competitor.

The hospital team turned to the experts at Welltok (formerly Tea Leaves Health) and the Physicianology™ application to mine this information. Since leveraging Physicianology™ they have seen significant results, including:

increase in surgeries for two surgeons with the most leakage

Welltok is a data-driven, enterprise SaaS company that delivers the healthcare industry’s leading consumer activation platform. Welltok’s solutions empower leading health plans, employers, providers and public entities to connect consumers with personalized health improvement resources, making it easy and rewarding for consumers to complete actions that optimize their health and wellbeing. Only Welltok leverages a machine-learning, multi-channel approach proven to help innovative organizations power growth and retention initiatives, improve healthcare value, and streamline the consumer experience, while upholding the highest security and compliance standards.

CASE STUDY: Physician Liaison Team Reverses Cardiothoracic Leakage

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