Delivering Results That Matter
A top-tier national health plan aimed to drive medication adherence by proactively encouraging commercial and Medicare members with diabetes and heart disease to refill their prescriptions on time.
The health plan partnered with Welltok’s engagement team to automate outbound calls that reminded members with diabetes and heart disease on the importance of refilling their statin medication. Since leveraging Welltok's engagement services, they have seen significant results, including:
improvement in refill rates compared to those who didn't interact
of those with convenience issues refilled after hearing a barrier-breaking tip
of targeted members heard the message