CASE STUDY: Timely Outreach Significantly Reduced Missed Appointments and Saved Health Plan $3M

Delivering Results That Matter

A national health plan struggled with the number of home health appointments kept and confirmed. In an effort to drive down unnecessary costs, they sought to contact their 213,000 members who were enrolled in a home health program to confirm if they were keeping their appointments with their care coordinators. 

The plan partnered with Welltok’s engagement team, leveraging the robust communications technology to deliver automated appointment reminder calls. Since leveraging Welltok's engagement services they have seen significant results, including: 

19
reduction in missed appointments
$3M
in approximate plan savings
70
of target population was reached