Client Success Story: Community Health Network Drives Nearly $1M in Payments with Multi-Channel COVID-19 Reopening Campaign


Delivering Results That Matter

Early in the pandemic, Community Health Network (CHN) temporarily closed its seven community-based urgent care locations. These sites offer high-quality, convenient medical care for minor illness and injury and are important for increasing access to care. When CHN was ready to re-open its urgent care locations, it needed a strategic way to invite patients back while also addressing safety concerns and new processes for accessing care in a COVID world. 

By leveraging Welltok's SmartReach™ for Health System Growth solution, CHN kept patients safe and healthy, and achieved significant results: 


total payments generated

campaign ROI


retention rate in texting program