Client Success Story: Community Health Network Leverages Multi-Channel Outreach to Drive Revenue in a COVID World


Delivering Results That Matter

Like many health systems, Community Health Network (CHN) navigated the early stages of the COVID-19 pandemic by limiting access to primary care appointments and temporarily closing its 15 community-based care locations. While they were eager to reopen their doors, patients were not nearly as eager to come back in for care. CHN needed a strategic way to invite patients back, while also addressing safety concerns and new processes for accessing care in a COVID world.

By leveraging Welltok's SmartReach™ for Health System Growth solution, CHN successfully drove patient volume and revenues, achieving significant results: 


retention rate in texting outreach

email conversion rate


in primary care payments