Delivering Results That Matter
Geisinger Health Plan wanted to keep up-to-date on its Medicare Advantage member experience in between Medicare Health Outcomes Survey (HOS) cohort surveys. Understanding the member experience at a personal level was crucial for the plan to improve member experience and quality ratings.
By leveraging Welltok's technology, Geisinger reached out to members through an IDV campaign that has seen significant results, like:
IDV campaign authentication rate