CASE STUDY: Geisinger Health Plan Achieves 60% Authentication Rate in Targeted HOS Simulation Survey

 

Delivering Results That Matter

Geisinger Health Plan wanted to keep up-to-date on its Medicare Advantage member experience in between Medicare Health Outcomes Survey (HOS) cohort surveys. Understanding the member experience at a personal level was crucial for the plan to improve member experience and quality ratings.

By leveraging Welltok's technology, Geisinger reached out to members through an IDV campaign that has seen significant results, like:  

91K

identified recipients

182K
total calls made
60-60606061

IDV campaign authentication rate