CASE STUDY: Nation’s Top Payer Generates Over $9 Million in ROI Annually Thanks to New and Improved Quality and Retention Initiatives

Delivering Results That Matter

One of the nation’s largest health insurance payers sought to improve their Quality measures and their Rx adherence rates. Their goal was to support member centricity and improve overall satisfaction for their nearly 37 million members.

The plan leveraged Welltok’s advanced analytics and multi-channel communication capabilities to impact multiple areas like medication adherence, member retention, operational efficiencies and quality measures like HEDIS and Star Ratings. Since leveraging Welltok, they have seen significant results: 


40 million personalized communications were delivered in 2018


in annual ROI



in call volume reduction in client's Rx call center