It is time to rethink the patient journey. It’s no longer just about how you interact with patients from their first appointment to discharge, but rather the broader ongoing journey to optimal health that occurs largely outside of the provider setting.
Patients, as healthcare consumers, are starting to demand more from their providers and are willing to reward organizations that can support their holistic health and wellbeing needs with increased loyalty.
More than 1,600 adult patients have spoken loud and clear in this new survey report:
3 out of 4 adults want wellbeing support from provider organizations outside of the clinical setting
84% believe they could be better served if their health interests and goals were known
Vast majority would be more likely to use provider info if it was personalized
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