Case Study - Nation’s Top Payer Generates Over $9 Million in ROI Annually Thanks to New and Improved Quality and Retention Initiatives

Delivering Results That Matter

One of the nation’s largest payers sought to improve their Medicare Quality measures and gain ROI on their improvement initiatives. Their ultimate goals were to support member centricity and improve overall member satisfaction.

The plan leveraged Welltok’s advanced analytics and multi-channel communication capabilities to impact HEDIS, Star Ratings, and other quality measures. Since leveraging Welltok, they have seen significant results:

in annual ROI

of members who received an in-home test kit, completed the screening and returned it

of members were contacted and informed for Prior Authorization and/or Approvals for medical services

Welltok is a data-driven, enterprise SaaS company that delivers the healthcare industry’s leading consumer activation platform. Welltok’s solutions empower leading health plans, employers, providers and public entities to connect consumers with personalized health improvement resources, making it easy and rewarding for consumers to complete actions that optimize their health and wellbeing. Only Welltok leverages a machine-learning, multi-channel approach proven to help innovative organizations power growth and retention initiatives, improve healthcare value, and streamline the consumer experience, while upholding the highest security and compliance standards.

CASE STUDY: Nation’s Top Payer Generates Over $9 Million in ROI Annually Thanks to New and Improved Quality and Retention Initiatives

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